... Please wait for a chat representative to respond.
... Welcome to AT&T Technical Support Chat. My name is 'Autumn Reese' and I’ll be happy to assist you today.
Autumn Reese: Hello, Mr. -----. I will be happy to assist you with your technical issue today.
Mike: Hello.
Mike: I just purchased a Nokia 6085 phone over ebay without realizing it is tied to the AT&T network, and I have a T-mobile sim card.
Mike: I would like the restriction code to unlock the phone, please.
Autumn Reese: I apologize for any inconvenience. I'll be happy to assist you with the issue of getting your phone unlocked.
Autumn Reese: Do you currently have an AT&T service?
Mike: I do not currently.
Autumn Reese: Please send me the IMEI on the phone. The IMEI number is 15 digits long and can be obtained by looking on the sticker located under where the battery is on your phone or you can find this code by dialing *#06# on the phone.
Mike: Okay, just a moment.
Mike: -----
Autumn Reese: Thank you for this information. Please allow me 2-3 minutes to check this IMEI.
Autumn Reese: Thank you for holding Mr. -----. Just to confirm, you purchased this phone on ebay, correct?
Mike: Yes
Autumn Reese: I apologize but since this number is not a valid AT&T number, I cannot give an unlock code for this phone. You can contact Customer Service about getting the unlock code for the Nokia 6085. The number to dial for Customer Service is 1-800-331-0500, they are available 7:00 AM-9:00 PM Monday-Friday and 9AM-6 PM on Saturday
Mike: Which number?
Autumn Reese: The mobile number for the phone is -----, correct?
Mike: No, that is my number. The phone doesn't have a number, since it doesn't have any sim card yet.
Mike: It won't accept my sim card without the restriction code.
Autumn Reese: I am unable to assist with getting an unlock code for this phone without an account with AT&T. You can contact customer service about getting the unlock code.
Mike Prentice: Are you not customer service?
Mike Prentice: You are on AT&T's customer service website.
Autumn Reese: This is the technical support chat room. I apologize, but I will not be able to give you the unlock code for the Nokia 6085 without an AT&T mobile number. You can contact Customer Serive at 1-800-331-0500, they are available 7:00 AM-9:00 PM Monday-Friday and 9AM-6 PM on Saturday